Accessibility
Whatever your needs, let us know how we can help.
PNC Music Pavilion strives to make our venue and live experiences inclusive and accessible to everyone. For more questions, or information not mentioned below, please contact us before your visit at charlotteboxoffice@livenation.com or call us at 704-549-1292. Our box office is open show day only, starting at 10 AM.
Arrival & Accessible Entrances:
The main entrance to PNC Music Pavilion is fully accessible. If you hold a VIP ticket, the VIP entrance to PNC Music Pavilion includes a flat surface to get it. The closest gate near Accessible Parking is Gate 3 and Gate 2. If you have a question or need assistance when at the venue please see Guest Services located in Gate 2. If you are unable to get to Gate 2, please let our member services team know and they will get you assistance.
Restrooms:
Accessible restrooms are located in North and South Plaza in every restroom on site. Both accessible restrooms are single user and first come, first served. Full map of where restrooms are located here.
Ticketing:
Accessible tickets located in our accessible section can be purchased online at livenation.com. You do not need to call the Box Office to place an order as all of our accessible tickets are available through our website. Look for the accessible logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range but be advised it does occasionally sell out. We have limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you purchase tickets. The box office at PNC Music Pavilion is open on show days starting at 10 AM.
Our accessible seating area can reach capacity early. Wheelchair and Companion Seating is located in sections 1,3,4, 7 and 9 in designated rows. Sight and Hearing Impaired Patrons and Companion Seating located in section 1 in designated rows. At PNC Music Pavilion the walkway is paved and the seating sections are sloped. There is a ramp located to the right side of section 1 that connects to South Plaza. In North Plaza there is a ramp to get to the lawn walkway.
To find tickets in the Accessible Seating Area of PNC Music Pavilion, select the Filters icon on the upper right of the page where you see available tickets. You will be shown your seat location once the ticket is selected.
Lawn:
Our lawn is uncovered and subjected to the elements. In bad weather, the terrain can become difficult to navigate, making some areas inaccessible for people in wheelchairs or with limited mobility. In North Plaza there is a ramp to get to the lawn walkway. There is a ramp located to the right side of section 1 that connects to South Plaza.
Accessible Parking:
PNC Music Pavilion has accessible parking located in our Accessible Parking lot in front of the Box Office. The Accessible Parking can be reached via Pavilion Blvd and you will see signs directing you upon arrival. Upon arrival on event day, inform staff you need accessible parking and they will direct you to this lot. A visible state-issued plate or placard is required to use an accessible parking spot. Guests needing assistance who do not have a placard can be dropped off at the main entrance and use general parking. Accessible parking is subject to availability and first-come, first-served. PNC Music Pavilion honors any state-issued accessible parking placard for a vehicle that fits in a 9’ x 18’ parking space without impeding the people on either side of your vehicle. Oversized vehicles (e.g. stretch limos, RVs, buses, etc.) with a disabled parking placard will not be allowed to park in an accessible parking space. To ensure you can park as close as possible, we recommend arriving when the parking gates open. Full map of where accessible parking is located here.
Medication Needs:
If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.
Dietary Needs:
PNC Music Pavilion takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.
Oversize bags for medical needs: Guests requiring larger amounts of medically necessary supplies in reasonable quantities must be declared and subjected to additional screening upon entry. Security will put a medical tag on your bag. Only these items are not subjected to our baggage policy. Please inform the staff of this when you arrive at the gates.
Service Animals:
At PNC Music Pavilion, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit.
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.
Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.
Sign Language Interpretation:
If you will need an interpreter for an event, please email your request to charlotteboxoffice@livenation.com at least 2 weeks in advance, after you have purchased your tickets, so we can arrange for an interpreter for your show. When you arrive for the show, if you would like assistance getting to your seating area, please check in with the box office or a guest services supervisor. We would be happy to introduce you to your interpreter for the evening and take you to your seats.
Assisted Listening Devices:
Assistive Listening Devices (ALDs) technology at PNC Music Pavilion is powered by Listen Everywhere Technology™. This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see a Guest Services member to get an Assisted Listening Device. A photo ID is required in exchange for a device.
If you are having any issues using the Listen Everywhere app please let our Guest Services team know and they can help you get assistance.
Mobility Device Storage:
Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue; please contact the Box Office for more information.